PC Technical Support & Troubleshooting Guide – Zendesk

Article ID: MG-1001

Category: Technical Support / PC

Version: 1.2

Last Updated: April 2026

Overview

This guide provides a comprehensive walkthrough for resolving common performance issues, crashes, and launch errors across the McGames PC catalog. Whether you are battling in Neon Vanguard or racing in Circuit Breaker, these steps are designed to get you back into the game as quickly as possible.

1. Initial System Check

Before diving into advanced fixes, ensure your hardware meets the Minimum System Requirements listed on the specific game’s store page.

Pro-Tip: Most McGames titles require a 64-bit operating system and DirectX 12 compatibility.

Essential Updates

Graphics Drivers: Ensure you are running the latest drivers for your GPU.
- NVIDIA: [GeForce Experience]
- AMD: [Radeon Software]
- Intel: [Intel Driver & Support Assistant]
Windows Updates: Go to Settings > Update & Security > Windows Update and click "Check for updates."

2. Common Fixes

If your game is crashing to desktop (CTD) or failing to launch, follow these steps in order:

A. Verify Game Files

Corruption during download is the #1 cause of launch failures.

Open your Game Launcher (Steam, Epic, or McGames Client).
Right-click on the game title in your Library.
Select Properties > Installed Files (or Local Files).
Click Verify Integrity of Game Files.

B. Disable Background Overlays

Overlays can conflict with our proprietary engine’s rendering. Try disabling:

Discord Overlay
Steam/Epic Overlay
MSI Afterburner / RivaTuner
OBS or other recording software

C. Clean Boot Troubleshooting

To rule out third-party software interference:

Press Win + R, type msconfig, and hit Enter.
Under the Services tab, check Hide all Microsoft services.
Click Disable all.
Restart your PC and try launching the game.

3. Performance & Optimization

If you are experiencing low FPS or "stuttering," try the following adjustments in the game's Settings > Video menu:

Setting	Recommended Adjustment
Window Mode	Set to Fullscreen (not Borderless) for lower latency.
V-Sync	Turn OFF if using a G-Sync or FreeSync monitor.
Shadow Quality	Lowering this to Medium significantly boosts FPS.
Upscaling	Enable DLSS or FSR if supported by your hardware.

4. Advanced: Clearing Cache

Sometimes the McGames shader cache can become bloated, leading to stuttering.

Navigate to %LOCALAPPDATA%\McGames\[GameName]\.
Locate the folder named Saved.
Delete the Crashes and Shaders folders.
Restart the game (Note: The first launch may take longer as shaders re-compile).

Still Need Help?

If these steps do not resolve your issue, please submit a support ticket with the following attached:

DxDiag Report: Press Win + R, type dxdiag, click "Save All Information."
Crash Log: Found in %LOCALAPPDATA%\McGames\[GameName]\Saved\Logs.