Mobile Troubleshooting Guide – Zendesk

Article ID: MG-2002

Category: Technical Support / Mobile

Version: 1.0

Last Updated: April 2026

Overview

This guide addresses performance issues, connectivity errors, and crashes for McGames titles on iOS and Android devices. High-fidelity mobile games like Neon Vanguard Mobile require significant system resources; following these steps will ensure your device is optimized for the best experience.

1. General Quick Fixes (Both Platforms)

Before moving to platform-specific steps, try these universal solutions:

Check Server Status: Visit our official Twitter/X or Discord to ensure there isn't scheduled maintenance.
Stable Connection: Switch between Wi-Fi and Cellular data to rule out network-specific drops.
Storage Space: Ensure you have at least 5GB of free space. Mobile OS performance degrades significantly when storage is nearly full.
Restart Device: A simple restart clears the system RAM and closes stubborn background processes.

2. iOS Troubleshooting (iPhone/iPad)

iOS devices are highly optimized, but resource management is key for gaming.

A. Force Close Other Apps

Even if apps are suspended, they can occupy system memory.

Swipe up from the bottom (or double-click the Home button) to open the App Switcher.
Swipe up on all apps except your McGames title to close them.

B. Offload and Reinstall

If the game won't launch, use "Offload" to refresh the app without losing your local save data.

Go to Settings > General > iPhone Storage.
Find the McGames title and tap Offload App.
Tap Reinstall App.

C. Disable "Low Power Mode"

Low Power Mode throttles the CPU and GPU, causing significant frame rate drops.

Check Settings > Battery and ensure Low Power Mode is OFF.

3. Android Troubleshooting

Due to the wide variety of Android hardware, these steps focus on software optimization and cache management.

A. Clear App Cache

This fixes most "loading screen" hangs without deleting your account data.

Open Settings > Apps > See All Apps.
Select the McGames title.
Tap Storage & Cache.
Tap Clear Cache (Do not tap "Clear Storage" unless you have linked your account to the cloud, as this may delete local guest progress).

B. Enable "Game Mode" / "Game Priority"

Most modern Android devices (Samsung, Pixel, OnePlus) have a dedicated gaming suite.

Locate your device's Game Launcher/Dashboard.
Ensure the McGames title is set to Performance Mode.
Disable Auto-Brightness while gaming to prevent sudden dimming.

C. Check Google Play Services

Many McGames titles rely on Play Services for login and IAP (In-App Purchases).

Go to Settings > Apps > Google Play Services.
Ensure it is updated to the latest version.

4. In-Game Optimization

If you experience overheating or battery drain, adjust these settings within the game's Options menu:

Setting	Recommended Value	Impact
Frame Rate (FPS)	30 FPS	Reduces heat and saves battery.
Graphics Quality	Medium/Low	Improves stability on older chipsets.
Bloom/Particles	Off	Greatly reduces GPU load during combat.

Still Experiencing Issues?

If your game continues to crash, please reach out to our mobile support team through the "Help" button in the game settings or email us at mobile-support@mcgames.com.

Please include:

Device Model (e.g., iPhone 15 Pro, Samsung S24 Ultra).
OS Version (e.g., iOS 19.1, Android 16).
A screenshot of any specific error codes.